Interactive Voice Response service for better ROI. IVR or Interactive Voice Response is an automated calling system in which a virtual receptionist answers the call giving the caller a menu to select their query from and then connecting the caller to one of your agents according to the demand of the caller.
An IVR service makes it easy for your customers to find solutions to their queries right on their phone. Set up an IVR service for your business today itself — it takes even less than 3 minutes! We provide you with a modular and scalable platform to suit enterprise requirements and reach a large audience in regional languages.
With IVR, you can provide your customers a way to connect with your business at any hour. When customers call your IVR number, they choose from options in the menu and the IVR automatically routes the call to the relevant person.
If agents are unavailable, customers can leave a voice message. With IVR your business stays up 24×7 — increasing customer satisfaction and brand loyalty.
Customer experience and branding are critical. With IVR you can set personalized greetings like “Welcome to [Your Business Name]. Let us know how we can help you.” This improves brand recall and provides a seamless experience.
A well-configured IVR ensures timely customer support and reinforces your brand image in customers’ minds.
Smart IVR menus automate handling of large query volumes. IVR collects primary caller info (name, ID, phone) so agents receive the details before connecting. This removes repetitive work and lets agents focus on solving real problems.
The result: faster resolutions, higher agent efficiency, and improved customer experience.
IVR enables small teams to handle large call volumes by automating simple requests and routing calls intelligently. Balance checks, FAQs and routine tasks can be automated without agent intervention.
A cloud-based IVR automates much of call handling, making it possible to serve any number of callers efficiently.
An efficient IVR can serve as a sales channel. With qualifying questions in the IVR menu, qualified callers can be routed to sales agents—partly automating prospect interaction and helping convert first-time callers into customers.
The right balance of automation and human touch makes IVR a powerful channel for both support and lead conversion.
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Professional toll-free numbers for customer support.
Intelligent call routing to appropriate departments.
Round-the-clock automated customer support.
Detailed call analytics and reporting.
Support for multiple languages and regional accents.
Round-the-clock technical support for IVR services.